FOR PATIENTS We’re here to help you smile with confidence.

Your First Visit


From the moment you walk into our office, our skilled team of dental professionals is committed to helping you look, feel and smile your best in a comfortable setting. We welcome adults and children of all ages and provide exceptional general and comprehensive dentistry services 5 days a week Monday through Friday. Please note that a parent or guardian must accompany all patients under the age of 18 to their first visit.

At your first visit, Dr. Jenny Nguyen or Dr. Lizzie Criswell and their team will complete a comprehensive examination, a cleaning followed by a discussion of recommendations or treatment options. Anyone on our team is happy to answer your questions regarding your oral health. Our focus is on prevention and early detection while emphasizing conservative dental care and education so you can make informed decisions.

Please review the checklist below for your first visit. We look forward to meeting you soon!

 

CHECKLIST FOR YOUR FIRST VISIT

  • Check-in time is 15 minutes before your scheduled appointment.
  • Bring your completed registration forms* (mailed or emailed to us in advance is preferred). They may also be filled out in our office.
  • Bring a list of current medications, the contact information of your physician and your past dentist.
  • Bring your dental insurance card, if applicable.
  • Forward us in advance a copy of your most recent set of radiographs, treatment notes and plans.
  • Method of payment.

FORMS

Save form first to fill out, then print or email.
( UNDER 18 )
*Please do not include sensitive information such as social security numbers on the form. Either call us with your sensitive information, or email us first so we may send you the forms and correspond by a secure, encrypted method.

Financial Information


Your personalized treatment plan will vary depending on your individual needs. Estimated cost, available payment options and estimated insurance coverage, if applicable, will be discussed before treatment is scheduled so you may make the best decision for your smile.

We accept most major credit cards and insurance plans. Because dental insurance can be complicated, our team is available to help you understand your insurance benefits and submit claims on your behalf.

If you have dental insurance, request a copy of your plan so you may understand your benefits in advance, and our office will assist you in obtaining the maximum benefits your policy provides. Estimated coinsurance/copayments, deductibles and fees for non-covered treatment are due at the time of service. Don’t hesitate to contact us with any questions.

Insurance Frequently Asked Questions

  • We accept most insurance plans and are in-network with the insurance companies listed below. However, to ensure eligibility and prevent unnecessary out-of-pocket costs to you, we always recommend checking with your dental insurance carrier to confirm that we are in-network.

  • Out-of-pocket costs include deductibles, coinsurance/copayment for covered services plus all costs for services that are not covered. If treatment is recommended, you will receive a treatment plan outlining our office fee, estimated insurance coverage and your estimated portion due. Our estimates are based upon information your insurance company has provided, and sometimes they do not provide complete details of your dental benefits. We always recommend obtaining a complete copy of your dental benefits from your insurance provider.

    We do our best to provide you with an insurance estimation or can submit a predetermination to your insurance to determine the exact coverage amount. However, according to insurance, this is still not a guarantee of coverage or payment. Payment is subject to plan provisions and patient eligibility at the time services are actually incurred. Information shown may not reflect the most recent claims submitted for payment. Coverage may be different if your deductible has not been met, annual maximum has been met, or if your coverage table is lower than average. Please feel free to contact our office at any time to discuss your insurance plan.    

  • Both are the portion of your dental treatment that you are required to pay. Copays are flat fees. Most dental plans pay a percentage for a benefit which is called a coinsurance, usually once you have met your deductible.

  • An annual maximum is the maximum dollar amount a dental benefit plan will pay toward the cost of dental care within a specific benefit period, usually a calendar year.  Most plans have an annual maximum.  Orthodontic coverage may have its own, separate, annual maximum.

  • This is the time period within which your dental benefits are calculated. This is usually based on a calendar year (January-December) but may also be on another schedule (e.g., April-March).

  • When you have coverage under more than one dental plan, the plans will coordinate to ensure they don’t pay more than 100 percent of your total dental expenses.

  • A specific dollar amount that you must pay before the dental plan begins to cover your expenses.

  • This is a document you receive from your dental insurance provider after you visit the dentist. It is not a bill, but rather an explanation of what procedures were performed and what was covered by your dental plan. Though EOBs vary across dental insurance companies, they should include the dentist’s fee, the portion insurance paid and any amount you may owe (such as deductible, coinsurance or non-covered services). It should also include an update on how much of your annual maximum has been used and the amount you’ve paid toward your deductible.

  • Because most dental plans don’t cover every aspect of dental care, each plan will have some limitations and exclusions related to type or number of procedures, number of visits or age limits. Check your plan booklet for specific details on your plan’s limitations and exclusions.

  • For more extensive treatments, a dentist can request a cost estimate from insurance. This pre-treatment estimate will let you know in advance what procedures are covered and how much you will have to pay towards the treatment.

Dental insurance plans vary, so please contact your dental insurance company to obtain a copy of your benefits and eligibility so you may understand your dental benefits.

We accept most insurance plans and are preferred providers for:

Cigna

Delta Dental

LifeMap

LifeWise

Metlife

Premera

Principal

Regence

Sun Life Financial

United Concordia

United Healthcare

We also accept cash, personal checks, credit cards, debit and HSA cards.

Post-Visit Instructions


Drs. Jenny Nguyen, Lizzie Criswell and their caring team of dental professionals are committed to providing you with a positive experience before, during and after treatment.

Please review our post-visit instructions and advice so you may understand what to expect after dental treatment. This list is meant to address the most common concerns after dental visits but does not encompass all possible dental treatment. As always, do not hesitate to contact us for further discussion, questions or concerns.

Dental Advice


PATIENT REVIEWS

I had my first visit with Dr. Nguyen today. What a fantastic experience! She was very thorough yet also very gentle. She was great to talk with, she explained everything very thoroughly and made sure that I was comfortable. As an unexpected bonus, she even taught me a new way to floss. My teeth look and feel great.

– Joelle G. / Seattle, WA
"I'm afraid your dental plan does not cover tusks."
“I’m afraid your dental plan does not cover tusks.”
SHARE THIS PAGE: